Cancellation Policy

Right of Withdrawal for the Sale of Goods

Right of Withdrawal for Consumers 
(A consumer is any natural person who enters into a legal transaction for purposes that can predominantly neither be attributed to their trade or business activity nor to their professional activity as self-employed.)

Right of Withdrawal Policy

Right of Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day,

- on which you or a third party designated by you who is not the carrier took possession of the goods, provided that you ordered one or more goods as part of a single order and they are delivered together or will be delivered together;

- on which you or a third party designated by you who is not the carrier took possession of the last goods, provided that you ordered several goods as part of a single order and they are delivered separately;

To exercise your right of withdrawal, you must inform us (Bertrams & Rönick GbR, Geheimrat-Heß-Ring 24, 96047 Bamberg, Telephone No.: +49 (0)951 16096747, Email Address: ahoi@cruise-memories.de) by a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You may use the enclosed model withdrawal form for this purpose, although it is not mandatory.

You can also exercise your right of withdrawal online by clicking on a button clearly marked ("Withdraw from contract" or similar wording) on our website (cruise-memories.de/). If you use this online function, we will immediately provide you with an acknowledgment of receipt on a durable medium (e.g. by email) containing information about the content of the withdrawal statement as well as the date and time of its receipt.

To meet the withdrawal deadline, it is sufficient to send the notification of exercise of the right of withdrawal before the withdrawal period expires.

Consequences of Withdrawal

If you withdraw from this contract, we must refund you all payments we have received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery we offer), immediately and in any event within 14 days from the day on which we receive the notification of your withdrawal from this contract. We will use the same payment method for this refund that you used for the original transaction, unless you have expressly agreed otherwise; no fees will be charged to you in connection with this refund.

We may refuse to issue the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs earlier.

You must return or hand over the goods to us immediately and in any event within 14 days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the 14-day period expires.

You are responsible for the direct costs of returning the goods.

You are only liable for any reduction in the value of the goods if this reduction is due to handling of the goods that is not necessary to check their condition, characteristics and functionality.

Exclusions and Grounds for Lapse

The right of withdrawal does not apply to contracts

- for the supply of goods that are not pre-made and for whose manufacture the consumer's individual choice or determination is essential, or that are clearly tailored to the consumer's personal needs;
- for the supply of goods that are liable to deteriorate rapidly or whose expiry date would pass quickly;
- for the supply of alcoholic beverages whose price was agreed at the time the contract was concluded, but which can only be delivered at least 30 days after the contract was concluded and whose current value depends on market fluctuations beyond the trader's control;
- for the supply of newspapers, periodicals or illustrated publications, except for subscription contracts.

The right of withdrawal lapses early in the case of contracts

- for the supply of sealed goods that are not suitable for return for reasons of health protection or hygiene if the seal has been removed after delivery;
- for the supply of goods if, after delivery, they have been inextricably mixed with other goods due to their nature;
- for the supply of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.


Model Withdrawal Form

(If you wish to withdraw from the contract, please fill out this form and return it.)

- To Bertrams & Rönick GbR, Geheimrat-Heß-Ring 24, 96047 Bamberg, Email address: ahoi@cruise-memories.de :

- I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/
  the provision of the following service (*)

- Ordered on (*)/ received on (*)

- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only for notifications on paper)
- Date

(*) Delete as appropriate.






Right of Withdrawal for the Sale of Digital Content

Right of Withdrawal for Consumers
(A consumer is any natural person who enters into a legal transaction for purposes that can predominantly neither be attributed to their trade or business activity nor to their professional activity as self-employed.)

Right of Withdrawal Policy

Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day the contract was concluded.

To exercise your right of withdrawal, you must inform us (Bertrams & Rönick GbR, Geheimrat-Heß-Ring 24, 96047 Bamberg, Telephone number: +49 (0)951 16096747, Email address: ahoi@cruise-memories.de) by a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You may use the enclosed model withdrawal form for this purpose, although it is not mandatory.

You can also exercise your right of withdrawal online by clicking on a button clearly marked ("Withdraw from contract" or similar wording) on our website (cruise-memories.de/). If you use this online function, we will immediately provide you with an acknowledgment of receipt on a durable medium (e.g. by email) containing information about the content of the withdrawal statement as well as the date and time of its receipt.

To meet the withdrawal deadline, it is sufficient to send the notification of exercise of the right of withdrawal before the withdrawal period expires.

Consequences of Withdrawal
 
If you withdraw from this contract, we must refund you all payments we have received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery we offer), immediately and in any event within fourteen days from the day on which we receive the notification of your withdrawal from this contract. We will use the same payment method for this refund that you used for the original transaction, unless you have expressly agreed otherwise; no fees will be charged to you in connection with this refund.

Grounds for Lapse

The right of withdrawal lapses in the case of a contract for the provision of digital content not supplied on a tangible medium, which requires the consumer to pay a price, if the consumer:
 
1. has expressly agreed that the trader may begin performance of the contract before the withdrawal period expires and
 
2. has confirmed its awareness that by giving this agreement, its right of withdrawal lapses when performance of the contract begins and

3. the trader has provided the consumer with a confirmation of the contract on a durable medium within a reasonable period after the contract was concluded, but no later than when the digital content not supplied on a tangible medium is made available:
  • in which the content of the contract is set out and
  • on which it is stated that the consumer has expressly agreed before performance of the contract that the trader may begin performance of the contract before the withdrawal period expires, and has confirmed its awareness that by giving this agreement, it loses its right of withdrawal when performance of the contract begins.




Model Withdrawal Form

(If you wish to withdraw from the contract, please fill out this form and return it.)

- To Bertrams & Rönick GbR, Geheimrat-Heß-Ring 24, 96047 Bamberg, Email address: ahoi@cruise-memories.de:

- I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/
  the provision of the following service (*)

- Ordered on (*)/ received on (*)

- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only for notifications on paper)
- Date

(*) Delete as appropriate